FAQs

 What's Inside

When you subscribe, every month, your child will receive a new Monkey CoCo box with two toys. Each box has two bags of components, a picture book and some knowledge cards. Lessons and projects range from light reflection, basic circuits, to electromagnetic induction and more.

Currently, tracking is not available, we will add this feature asap.

When do subscriptions ship?

We consolidate orders to two shipments per month, the middle and the end of each month, according to your subscribe time.

Currently, tracking is not available, we will add this feature asap.

Where do subscriptions ship?

Subscription boxes ship anywhere in the United States, including Hawaii, Alaska, and APO addresses. Shipping is free in the U.S.

Outside of the U.S.? We charge only $4.9 shipping fee for every shipment.

What is your cancellation policy?

We hope to stay with you as long as possible, but you can cancel monthly subscription anytime before we ship out the first box. Auto-renewing subscriptions (pay every 3, 6 or 12 months) are only eligible for cancellation after the initial prepaid term has been completed.

How does it work for siblings?

We have a couple of options to accommodate siblings:

  • Share a One Kid Subscription: In the craftsmanship, we provide two toys every month  for one child – can accommodate two children.
  • Order an Additional Subscription: Each child can delight in receiving their own toys each month! After adding the first subscription to your cart, simply change the quantity to 2 and click “Update Cart” on the checkout page.

How do I update my billing information?

You can update your billing information at any time from your My Account page. On your Account tab, you will be able to Edit your Payment Details (credit card number) and/or Billing Address.

How do I update my shipping address?

You can update your shipping address at at any time from your My Account page. To update a shipping address, click the Subscriptions tab, then Edit for the subscription that needs to be updated. Shipping addresses must be updated by 11:59 PM PT on the day prior to your renewal (billing) date to take effect for that months shipment. Please note that addresses need to be updated individually if you have multiple subscriptions.

How do I renew a subscription?

You can renew your subscription by logging into your Monkey CoCo account, and clicking the “Subscriptions” tab on your My Account page. Next, click “Renew Now” in the appropriate subscription box. Check that the subscription details (name, shipping address and billing information) are correct and then at the bottom, click “Proceed to Paypal”.

What tools are required to complete the projects?

All parts come included with each kit! From time to time, you may need a few household items to aid you in the assembly, such as a scissors, tape, or cardboard. We sell a toolkit on our website that will help anyone become an assembly master.